Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
At Olive Avenue Candle Co., all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles, reed diffusers, and room sprays cannot be returned or refunded.
FOR ONLINE ORDERS:
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Olive Avenue Candle Co. within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at hello@oliveavenuecandleco.com for further details.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
